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Magazine Name : Quality Management Journal

Year : 2017 Volume number : 24 Issue: 01

Designing Lean Processes With Improved Service Quality: An Application In Financial Services (Article)
Subject: Case Study , Decision Support Tools , Simulation , Financial Services
Author: Joy M. Field      Mark M. Davis      Gang Li     
page:      06 - 20
Relative Contributions Of Product Quality And Service Quality In The Automobile Industry (Article)
Subject: Customer Satisfication , Intention To Switch , Product Quality , Service Quality
Author: Lu Xu      Charles Blankson      Victor Prybutok     
page:      21 - 36
Weighted Inspection Sampling Methods Based On Winsorization (Article)
Subject: Attri-Var Sampling Plans , Batch Inspection , Equivalence Of Methods , Robustness
Author: Malik Beshir Malik     
page:      37 - 45